COVID-19 LOCKDOWN UPDATE

We are able to dispatch orders again throughout Lockdown Level 3 - Whoo hoo! If you have ordered in the past few weeks, your order will be arriving in the next couple of days!

 

As a thank you for supporting us at this time, every order placed during the lockdown period (Level 3) will receive a free gift:

  • Orders under $50 will receive a FREE A5 Softcover notebook RRP $11 (Worldwide)

  • Orders over $50 will receive a FREE Bullet Journal RRP $25 and FREE Postage (NZ & Australia only) 

 

We are still answering emails, so please get in touch if you have any product queries or just want to say hi! info@frankstationery.com

 

As a small business, we are so grateful for all the love and continued support of our customers at this difficult time. We hope you and your loved ones remain safe and well. 

 

Kia kaha! We will get through this together!

 

 

Free shipping for orders over $50. (New Zealand & Australia Only)

Orders will be processed and dispatched within 2 business days of receiving them. Orders placed on the weekend will be processed within 2 business days. Please note during holiday periods this processing time may be delayed.

If you have received a faulty item we will replace it. Please contact info@frankstationery.com for any issues with your order. Once dispatched your postage cost can not be refunded.

 

 We Ship from warehouses in Auckland and Melbourne

 FREE POSTAGE FOR ORDERS OVER $50 FOR NZ & AUSTRALIA

 

New Zealand:
Signed Courier Service*: $10
Estimated Delivery Time: 1-3 working days from date of dispatch.
*Please advise in notes at checkout, if you want 'no signature required'.

 

Australia:
Unsigned Courier Service*: $8
Estimated Delivery Time: 1-3 working days from date of dispatch.

Please note all 2020 Planners are being sent from New Zealand so will take 3-8 working days to arrive. They are being sent via NZ post on an Untracked service.

 

International*:
Untracked International Post with NZ Post: $25
Estimated Delivery Time: 3-10 working days from date of postage.

Tracked International Courier with NZ Post: $42
Estimated Delivery Time: 3-8 working days from date of postage.

 

PLEASE NOTE:

*Duties & Taxes: 
You may be charged duties or custom fees as part of your government policy for your state, region or country. These are payable by you, the consumer, when importing foreign goods. 

When purchasing online the government collects that tax on the way into the country because the seller has not paid them the sales tax because the state of origin is different from the state of destination. Duties are a government charge for importing goods from a foreign place. 
You, as the consumer are responsible for covering the cost. If you are ordering from the UK you will be sent a letter to request payment of the duties and taxes before the goods will be released to you. If you are ordering from the US you will be charged the duties and taxes after you have received the goods in the form of a letter.

Customised Notebooks

If you’ve got a business event or conference coming up, we can customise our notebooks with your logo. Everyone will love knowing that for every notebook you buy, a kiwi kid receives a school book to further their education.

Order Custom Notebooks