FAQ's

 Shipping

When will my order be posted?
Your order will be posted within 2 business days following the date of your order. If possible we will post it on the same day depending on the time of your order. 

How much does it cost and how long will it take for my order to arrive?

New Zealand: (Sent from Auckland Warehouse)
Signed Courier Service: $6.5 flat fee 
Estimated Delivery Time: 1-3 working days from date of Dispatch..

FREE Shipping for orders over $50. (NZ Only) 

Australia: (Sent from Auckland Warehouse - This is the 2020 Planners)
Unsigned Courier Service: $8 flat fee
Estimated Delivery Time: 3-8 working days from date of dispatch.

Internationally:

Posted with NZ Post: Untracked $32
Estimated Delivery Time: 3-15 working days from date of postage.

 

Do you post Internationally?

We post internationally. Shipping costs may vary depending on your location. See above.

Please note some international destinations incur customs, duties and taxes fees.

Why do I have to pay Customs, Duties & Taxes fees when ordering internationally?

You may be charged duties or custom fees as part of your government policy for your state, region or country. These are payable by you, the consumer, when importing foreign goods. 
When purchasing online the government collects that tax on the way into the country because the seller has not paid them the sales tax because the state of origin is different from the state of destination. Duties are a government charge for importing goods from a foreign place. 
You, as the consumer are responsible for covering the cost.
If you are ordering from the UK you will be sent a letter to request payment of the duties and taxes before the goods will be released to you. If you are ordering from the US you will be charged the duties and taxes after you have received the goods in the form of a letter.

Please contact your local customs office for more information.
  

 

     

    Returns

    I want to return my product.

    We want you to be completely happy with your purchase!
    We accept returns if you have changed your mind as long as the item is returned in unused condition and in its original packaging within 14 days of receipt. Please contact us at info@frankstationery.com

    Please Note: The postage cost of orders can not be refunded. If you received free shipping, the flat rate shipping cost will be deducted from your refund amount

    If you have any other queries regarding your purchase please contact us at info@frankstationery.com and we will do our best to help you out.

    Giving

    Who do we give to?

    All donated stationery will be distributed throughout New Zealand. We do however hope to grow to a size where we have covered the needs of New Zealand children and can begin to distribute stationery products in other countries outside of NZ.

    The stationery that we give away is distributed through giving partners and local community organizations and  schools.
    We work together with those who know the community the best to ensure that we are giving to those who really need it.

    Our main aim is to ensure that children are given the stationery needed to complete their education and to grow creatively, however we will not limit our giving to only children but extend our giving to anyone in real need. 

    If you have a need in your community and would like to get in touch with us, please send us an email at info@frankstationery.com

    How much stationery has FRANK donated?

    See more about our giving here. 

    Security

     Is my payment secure?

    All payments are processed by PayPal so you can be sure that your creditcard details are safe. Check www.paypal.com for more details.

    Customised Notebooks

    If you’ve got a business event or conference coming up, we can customise our notebooks with your logo. Everyone will love knowing that for every notebook you buy, a kiwi kid receives a school book to further their education.

    Order Custom Notebooks