Privacy Statement & Terms

This Privacy Statement describes how FRANK Stationery manage personal information and respect your privacy. This policy may be amended from time to time. We encourage visitors to and users of our sites to regularly review our Privacy Policy.

All "Personal Information” (which is defined as any information that identifies or can be used to identify, contact, or locate the person to whom such information pertains) that we collect and maintain will be subject to this Privacy Policy, as amended from time to time. To update your information and preferences, see the section entitled "Updating Your Personal Information and Privacy Preferences." 

When we refer to “FRANK Stationery”, we mean the FRANK Stationery Ltd. entity that acts as the controller or processor of your information, as explained in more detail in the "Entities Collecting Personal Information" section below.


ENTITIES COLLECTING PERSONAL INFORMATION

FRANK Stationery Ltd is made up of 1 legal entity. This privacy notice is issued on behalf of the FRANK Stationery. Personal Information on this website is collected by FRANK Stationery Ltd, 1343 Kahikatea Flat Road, Kaukapakapa 8071. Our Phone number is +6421634142

COLLECTION OF PERSONAL INFORMATION

As a visitor to the Site, you can engage in many activities without providing any Personal Information.

However, when you register to use a FRANK Stationery site and order products or services as a FRANK Stationery subscriber in order to provide the services to you, we may collect the following Personal Information from you:

  • Contact information such as your name, phone numbers, address and email address; and
  • Billing information such as the number, expiration date, card type and billing address of your credit card;
  • Demographic information such as your job title, job description and company name and company type; and
  • Profile data, including your username and password, details about your purchases and the Content that you license from us.

Depending upon the activity, some of the information that we ask you to provide is identified as mandatory and some as voluntary. If you do not provide the mandatory data with respect to a particular activity, you will not be able to engage in that activity.

As is true of most websites, when you use the Site, FRANK Stationery or third party subprocessors contracted by FRANK Stationery may also collect certain technical and routing information about your computer to facilitate your use of the Site and its services. For example, we may log environmental variables, such as browser type, operating system, CPU speed, and the Internet Protocol (IP) address of your computer. We use these environmental variables to facilitate and track your use of the Site and its services. FRANK Stationery also uses such environmental variables to measure traffic patterns on the Site. To better understand the needs of our visitors to the Site we may occasionally match such information with your Personal Information.


UPDATING YOUR PERSONAL INFORMATION AND PRIVACY PREFERENCES

Upon request FRANK Stationery will provide you with information about whether we hold, or process on behalf of a third party, any of your personal information. To request this information please contact us at info@frankstationery.com

You have the right to access and correct, or delete your Personal Information and privacy preferences at any time. This may be accomplished by emailing info@frankstationery.com. If you would like to view the information we hold and you have an account registered on our website, you can login and view your information.For security purposes, certain Personal Information can only be changed by contacting support. We will respond to your request promptly within a reasonable timeframe.

HOW YOUR PERSONAL INFORMATION IS USED

FRANK Stationery collects your information in order to provide services to you, comply with our legal obligations, and to improve our products and services. We do not sell, rent or share your personally identifiable information to or with third parties in any way other than as disclosed in this Privacy Policy. FRANK Stationery may use this information to:

  • Process your financial transactions.
  • Send you order / renewal confirmations.
  • Register your rights, if any, to technical support or other benefits that may be made available to registered users.
  • Respond to customer service requests, questions and concerns.
  • Administer your account.
  • Send you requested product or service information.
  • Keep you informed about special offers and services of FRANK Stationery.
  • Administer promotions and sweepstakes you enter and notify you of the results.
  • Investigate, prevent or take action regarding illegal activities and/or violations of our Terms of Service.
  • Meet our research and product/service development needs and to improve our Site, services and offerings; and
  • Customize your experience, including targeting our services and offerings to you.

We store information that we collect through cookies, facebook pixel tracker, and/or third party sources to create a summary of your preferences. We tie your personally identifiable information, and/or your membership usage history, to information in the summary, in order to provide tailored promotions and marketing offers, to improve the content of the site for you and/or to determine your preferences.

In certain situations, FRANK Stationery may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

Where required by law (e.g., to comply with a subpoena, warrant, court order, or legal process served on FRANK Stationery), and when we believe that disclosure is necessary to protect our rights, avoid litigation, protect your safety or the safety of others, investigate fraud, and/or respond to a government request. We may also disclose information about you if we determine that such disclosure should be made for reasons of national security, law enforcement, or other issues of public importance.

INFORMATION SHARING WITH SERVICE PROVIDERS / AGENTS

FRANK Stationery uses one or more outside credit card processing companies to bill you for our goods and services. To the best of our knowledge, these companies do not retain, share, store or use personally identifiable information for any other purpose.

We also share Personal Information with certain companies that perform services on our behalf. We only share the Personal Information which is necessary for them to perform those services. We require any company with which we may share Personal Information to protect that data in a manner consistent with this policy and to limit the use of such Personal Information to the performance of services for FRANK Stationery. You may find a list of these third-party subprocessors below in the "Links to Third Party Sits" section.

We do not sell or otherwise provide Personal Information to other companies for the marketing of their own products or services.

DATA RETENTION

We will retain your information for as long as your account is active, your information is needed to provide you services, or as required to fulfill our legal obligations. If you wish to delete your account or request that we no longer use your information to provide you services contact us at info@frankstationery.com. We will respond to your request within 30 days. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

CHOICE / OPT OUT

You may "opt out" of receiving FRANK Stationery’s email updates, newsletters and/or partner emails by clicking the “Unsubscribe” link at the bottom of any marketing email from FRANK Stationery or by emailing info@frankstationery.com.

The choice to opt out of such communications is also generally available during the sign-up process. FRANK Stationery will still contact you when there are changes to the Terms of Service or Submitter Terms of Service, as applicable. In addition, we will still send you service-related announcements including, but not limited to, a registration email, benefit notification emails, emails automatically triggered by actions you took on the Site and bill related notices. Generally, you may not opt-out of these communications, which are not promotional in nature. If you wish not to receive them, you have the option of deactivating your account.

PROTECTION OF YOUR PERSONAL INFORMATION

The Personal Information that you provide in connection with the use of the Site is protected in several ways.

  • Access by you to your account profile is available through a password and unique customer ID selected by you. This password is encrypted. You should strive to use a strong, alpha-numeric password which you should not divulge to anyone.
  • Your Personal Information resides on secure servers that only selected FRANK Stationery personnel and contractors have access to via password.
  • When you enter sensitive information (such as credit card number) on our registration or order forms, it is not held by us, it is held by a third party processor e.g Paypal. Please view their Privacy Policy for further information.

We strive to protect the Personal Information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we take into account the sensitivity of the Personal Information we collect, process and store, and the current state of technology to use these measures protect your Personal Information, we cannot guarantee its absolute security.

If you have any questions about security on our Web Sites, you can send email to us at info@frankstationery.com

COOKIE AND TRACKING TECHNOLOGIES

The Site may automatically collect information as you browse, such as Internet Service Provider, browser type and version, operating system and device type, average time spent on our site(s), pages viewed, information accessed, the Internet Protocol (IP) address used to connect your computer to the Internet and other relevant statistics. Such information is sometimes referred to as web analytics and/or clickstream data.

We may combine this automatically collected log information with other information we collect about you. We do this to improve services we offer you, to improve marketing, analytics, and provide site functionality.

Technologies such as: cookies, pixel trackers, tags and scripts are used by FRANK Stationery and our affiliates, analytics services and service to provide site features and functionality. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.

  • A cookie is a small, unique text file that a website can send to your computer when you visit a site. We may use session cookies, which terminate when a user closes his or her browser, and/or persistent cookies, which remain on the user's computer until manually deleted. Most web browsers can either alert you to the use of cookies or refuse to accept cookies entirely. If you do not want us to deploy cookies to your browser, you can set your browser to reject cookies or to notify you when a website tries to put a cookie on your computer. Rejecting cookies may affect your ability to use the Site.

We enable you to create a profile for accessing previous order information including address and order history. To delete your profile please email info@frankstationery.com.

CHANGES IN PRIVACY POLICY

FRANK Stationery reserves the right to amend the Privacy Policy from time to time at its sole discretion and will provide notice by email when we make material changes to this Privacy Policy prior to the change becoming effective. If as the result of such changes, you want to alter the ways in which FRANK Stationery is allowed to use your Personal Information, you can do so by following the procedure described in the section entitled "Updating Your Personal Information and Privacy Preferences."

You will be deemed to have been made aware of, and will be subject to, any material changes to the Privacy Policy after such notice has been posted with the following exception: If at the time you provide Personal Information to FRANK Stationery you are given the opportunity (as you currently are) to limit how such information will be used to communicate with you, either by FRANK Stationery or by third parties, FRANK Stationery will not change your preference in this regard without your express consent. However, if FRANK Stationery is acquired by or merged with another entity, FRANK Stationery may provide to such entity customer information that is related to that part of our business that was sold to or merged with the other entity without your consent, but FRANK Stationery will provide notice of such asset sales, acquisitions, or mergers on this Site.

LINKS TO THIRD PARTY SITES

Our Site includes links to other Web sites whose privacy practices may differ from those of FRANK Stationery. If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any Web site you visit.

List of our third party sites are:

SOCIAL MEDIA WIDGETS

Our Web sites may include Social Media Features, such as the Facebook Like button and Widgets, such as the Share this button or interactive mini-programs that run on our site. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.



REFERRAL PROGRAM EMAILS

If you choose to use our referral service to tell a friend about our Site, we will ask you for your friend's name and email address. We will automatically send your friend a one-time email inviting him or her to visit the Site. FRANK Stationery stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program.

Your friend may contact info@frankstationery.com to request that we remove this information from our database.

CHILDREN

We do not intend to solicit or collect Personal Information from anyone under the age of 18. If you are under 18, do not enter information on this site or engage our services. If you believe a child of yours under the age of 18 has entered Personal Information please contact info@frankstationery.com to have the data removed and terminate the child's account.

PRIVACY COMPLAINTS

Individuals located in certain countries, including the European Economic Area, have certain statutory rights in relation to their personal data. Subject to any exemptions provided by law, you may have the right to request access to Information, as well as to seek to update, delete or correct this Information.

To the extent that FRANK Stationery’s processing of your Personal Data is subject to the EU General Data Protection Regulation, FRANK Stationery relies on its legitimate interests, described above, to process your data. Where FRANK Stationery processes certain Personal Data for FRANK Stationery’s own direct marketing purposes, you have a right to object to FRANK Stationery’s use of your Personal Data for this purpose at any time by emailing info@frankstationery.com.


FRANK Stationery takes its users' privacy concerns seriously. If you believe that FRANK Stationery has not complied with this Privacy Policy with respect to your Personal Information, you may contact the Data Protection Officer at FRANK Stationery Ltd, 1343 Kahikatea flat road, Kaukapakapa, Auckland 8071,New Zealand. Ph +6421634142. In your letter please describe in as much detail as possible the ways in which you believe that the FRANK Stationery Privacy Policy has not been complied with. We will investigate your complaint promptly. If you do not receive acknowledgment of your complaint or your complaint is not satisfactorily addressed, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this Web site, you can contact our Data Protection Officer at info@frankstationery.com.