Privacy Statement & Terms
When we refer to “FRANK Stationery”, we mean the FRANK Stationery Ltd. entity that acts as the controller or processor of your information, as explained in more detail in the "Entities Collecting Personal Information" section below.
ENTITIES COLLECTING PERSONAL INFORMATION
FRANK Stationery Ltd is made up of 1 legal entity. This privacy notice is issued on behalf of the FRANK Stationery. Personal Information on this website is collected by FRANK Stationery Ltd, 1343 Kahikatea Flat Road, Kaukapakapa 8071. Our Phone number is +6421634142
COLLECTION OF PERSONAL INFORMATION
As a visitor to the Site, you can engage in many activities without providing any Personal Information.
However, when you register to use a FRANK Stationery site and order products or services as a FRANK Stationery subscriber in order to provide the services to you, we may collect the following Personal Information from you:
- Contact information such as your name, phone numbers, address and email address; and
- Billing information such as the number, expiration date, card type and billing address of your credit card;
- Demographic information such as your job title, job description and company name and company type; and
- Profile data, including your username and password, details about your purchases and the Content that you license from us.
Depending upon the activity, some of the information that we ask you to provide is identified as mandatory and some as voluntary. If you do not provide the mandatory data with respect to a particular activity, you will not be able to engage in that activity.
As is true of most websites, when you use the Site, FRANK Stationery or third party subprocessors contracted by FRANK Stationery may also collect certain technical and routing information about your computer to facilitate your use of the Site and its services. For example, we may log environmental variables, such as browser type, operating system, CPU speed, and the Internet Protocol (IP) address of your computer. We use these environmental variables to facilitate and track your use of the Site and its services. FRANK Stationery also uses such environmental variables to measure traffic patterns on the Site. To better understand the needs of our visitors to the Site we may occasionally match such information with your Personal Information.
UPDATING YOUR PERSONAL INFORMATION AND PRIVACY PREFERENCES
Upon request FRANK Stationery will provide you with information about whether we hold, or process on behalf of a third party, any of your personal information. To request this information please contact us at firstname.lastname@example.org
You have the right to access and correct, or delete your Personal Information and privacy preferences at any time. This may be accomplished by emailing email@example.com. If you would like to view the information we hold and you have an account registered on our website, you can login and view your information.For security purposes, certain Personal Information can only be changed by contacting support. We will respond to your request promptly within a reasonable timeframe.
HOW YOUR PERSONAL INFORMATION IS USED
- Process your financial transactions.
- Send you order / renewal confirmations.
- Register your rights, if any, to technical support or other benefits that may be made available to registered users.
- Respond to customer service requests, questions and concerns.
- Administer your account.
- Send you requested product or service information.
- Keep you informed about special offers and services of FRANK Stationery.
- Administer promotions and sweepstakes you enter and notify you of the results.
- Investigate, prevent or take action regarding illegal activities and/or violations of our Terms of Service.
- Meet our research and product/service development needs and to improve our Site, services and offerings; and
- Customize your experience, including targeting our services and offerings to you.
We store information that we collect through cookies, facebook pixel tracker, and/or third party sources to create a summary of your preferences. We tie your personally identifiable information, and/or your membership usage history, to information in the summary, in order to provide tailored promotions and marketing offers, to improve the content of the site for you and/or to determine your preferences.
In certain situations, FRANK Stationery may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
Where required by law (e.g., to comply with a subpoena, warrant, court order, or legal process served on FRANK Stationery), and when we believe that disclosure is necessary to protect our rights, avoid litigation, protect your safety or the safety of others, investigate fraud, and/or respond to a government request. We may also disclose information about you if we determine that such disclosure should be made for reasons of national security, law enforcement, or other issues of public importance.
INFORMATION SHARING WITH SERVICE PROVIDERS / AGENTS
FRANK Stationery uses one or more outside credit card processing companies to bill you for our goods and services. To the best of our knowledge, these companies do not retain, share, store or use personally identifiable information for any other purpose.
We also share Personal Information with certain companies that perform services on our behalf. We only share the Personal Information which is necessary for them to perform those services. We require any company with which we may share Personal Information to protect that data in a manner consistent with this policy and to limit the use of such Personal Information to the performance of services for FRANK Stationery. You may find a list of these third-party subprocessors below in the "Links to Third Party Sits" section.
We do not sell or otherwise provide Personal Information to other companies for the marketing of their own products or services.
We will retain your information for as long as your account is active, your information is needed to provide you services, or as required to fulfill our legal obligations. If you wish to delete your account or request that we no longer use your information to provide you services contact us at firstname.lastname@example.org. We will respond to your request within 30 days. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
CHOICE / OPT OUT
You may "opt out" of receiving FRANK Stationery’s email updates, newsletters and/or partner emails by clicking the “Unsubscribe” link at the bottom of any marketing email from FRANK Stationery or by emailing email@example.com.
The choice to opt out of such communications is also generally available during the sign-up process. FRANK Stationery will still contact you when there are changes to the Terms of Service or Submitter Terms of Service, as applicable. In addition, we will still send you service-related announcements including, but not limited to, a registration email, benefit notification emails, emails automatically triggered by actions you took on the Site and bill related notices. Generally, you may not opt-out of these communications, which are not promotional in nature. If you wish not to receive them, you have the option of deactivating your account.
PROTECTION OF YOUR PERSONAL INFORMATION
The Personal Information that you provide in connection with the use of the Site is protected in several ways.
- Access by you to your account profile is available through a password and unique customer ID selected by you. This password is encrypted. You should strive to use a strong, alpha-numeric password which you should not divulge to anyone.
- Your Personal Information resides on secure servers that only selected FRANK Stationery personnel and contractors have access to via password.
We strive to protect the Personal Information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we take into account the sensitivity of the Personal Information we collect, process and store, and the current state of technology to use these measures protect your Personal Information, we cannot guarantee its absolute security.
If you have any questions about security on our Web Sites, you can send email to us at firstname.lastname@example.org
COOKIE AND TRACKING TECHNOLOGIES
The Site may automatically collect information as you browse, such as Internet Service Provider, browser type and version, operating system and device type, average time spent on our site(s), pages viewed, information accessed, the Internet Protocol (IP) address used to connect your computer to the Internet and other relevant statistics. Such information is sometimes referred to as web analytics and/or clickstream data.
We may combine this automatically collected log information with other information we collect about you. We do this to improve services we offer you, to improve marketing, analytics, and provide site functionality.
Technologies such as: cookies, pixel trackers, tags and scripts are used by FRANK Stationery and our affiliates, analytics services and service to provide site features and functionality. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
We enable you to create a profile for accessing previous order information including address and order history. To delete your profile please email email@example.com.
LINKS TO THIRD PARTY SITES
List of our third party sites are:
- Go Sweet Spot
- Online Distribution
- Doubly Currency Converter
SOCIAL MEDIA WIDGETS
REFERRAL PROGRAM EMAILS
If you choose to use our referral service to tell a friend about our Site, we will ask you for your friend's name and email address. We will automatically send your friend a one-time email inviting him or her to visit the Site. FRANK Stationery stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program.
Your friend may contact firstname.lastname@example.org to request that we remove this information from our database.
We do not intend to solicit or collect Personal Information from anyone under the age of 18. If you are under 18, do not enter information on this site or engage our services. If you believe a child of yours under the age of 18 has entered Personal Information please contact email@example.com to have the data removed and terminate the child's account.
Individuals located in certain countries, including the European Economic Area, have certain statutory rights in relation to their personal data. Subject to any exemptions provided by law, you may have the right to request access to Information, as well as to seek to update, delete or correct this Information.
To the extent that FRANK Stationery’s processing of your Personal Data is subject to the EU General Data Protection Regulation, FRANK Stationery relies on its legitimate interests, described above, to process your data. Where FRANK Stationery processes certain Personal Data for FRANK Stationery’s own direct marketing purposes, you have a right to object to FRANK Stationery’s use of your Personal Data for this purpose at any time by emailing firstname.lastname@example.org.